I Purchased a Record that Appeared to be There. Why Did I Receive a Blank Record?

On a Rare Occasion, a blank record may occur if there was an issue with the internet connection during purchase. If this occurs, simply contact us with proof of purchase (Transaction ID, or Date w/ Name on Card, or receipt), and the Search Criteria used to find the Record. We will recreate the record and email it to you. Email us this information HERE and we will get you the correct file.